Important information regarding Coronavirus (Covid-19)
How we’re keeping you safe:
We’ve added lots of new safety measures at our stores. They’re all clearly signposted.
Most importantly, we ask that you please don’t visit our stores if you or anyone in your household is displaying symptoms of COVID-19.
Here’s how you can help keep everyone safe...
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Please follow the signs and keep 2m from other customers and colleagues.
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As we’re limiting the number of customers inside our stores at any one time, there might be a short wait. Thanks for bearing with us.
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Please follow the one-way arrows around the store.
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Please avoid touching products where you can.
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Please use the anti-bacterial gel available throughout the store.
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Please use a card or contactless for payment where possible.
To keep you safe we’ve added safety screens at our till points and customer service desk. And we’re upping our cleaning efforts – sanitising demo products and more to keep you safe.
We don’t want to inundate you with emails but please also contact us:- broadwaymandv@ao
Update on our delivery for big items
For delivery of large items (TVs and kitchen appliances) - we’re taking extra precautions and providing contact free deliveries where we can
Install services
We want to keep our colleagues visiting customers’ homes safe, and with that in mind.
We think this is vital to keep the basics of family life going so we’ll keep doing it, but we’re taking major safety precautions;
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Please keep at least 2m away from our install crews at all times
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If you can, stay in another room away from where our install crews are working – they’ll still get you to check everything is working OK before they leave
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Our install crews are also following the latest government advice on self-isolation – this means that some install services may be changed last minute – please bear with us, we will get to you as quick as we can
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Open windows in the room where we'll be working and where possible have doors open so we don’t need to touch door handles.
All installations are completed at the discretion of our install teams. If we’re unable to complete your install for any reason, we’ll discuss a solution and alternative arrangements with you.
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To check whether our install service is available call us on 02085047500
Recycling services
We’re also updating our recycling service. If it’s safe for us to do, we’ll collect your old appliances from inside your home (but if you’d rather leave them on your doorstep for us to collect then that’s OK too)
If you’ve got installation on your order, then we’ll disconnect your old appliance for you. If not, please make sure it is safely disconnected before our teams arrive.
Please note, gas and hardwired electrical products will need to be disconnected by a qualified professional.